Delivery

Free Delivery throughout most of Victoria

Orders throughout most of Victoria will be delivered within 1 – 3 business days from receipt of order between 9am and 5pm free of charge with no minimum order. Please enter your post code in to our postage calculator to check if postage is free to your area. There are a few places where an additional freight charge will apply. 

 

Free Delivery for the rest of Australia

Delivery on your order is free for 99% of Australian destinations outside of Victoria if its value is $65 or more. Your order can be for one bottle, a few, a mixed or a straight case - if the value is $65 or more, delivery is free. Please enter your post code in to our postage calculator to check if postage is free to your area. There are a few places where an additional freight charge will apply.

For orders under $65, there's a $7 delivery fee. This will be automatically calculated and displayed as you purchase.

Australia Post and Fastway are our couriers for deliveries within Australia. Both specialise in wine deliveries, with a focus on delivering wine safely, and they have a 'track and trace' system on their website so you can monitor the progress of your wine after it leaves us. When your wine is despatched from our warehouse, you will receive an email from us to let you know.

We CAN deliver to Post Office Boxes, and to wine storage facilities.

We may charge for re-delivery of orders if we are given incorrect address information. Also, we arrange for wine to be returned to us if the courier is unsuccessful on the first attempt at delivery, and the customer has not made contact after seven days to arrange for a re-delivery. If wine is returned to us, we charge a $35 fee to repack each case of wine, plus the actual delivery fee.

Whilst we make every effort to deliver all your goods in the agreed time, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control.

Deliveries do need to be signed for by an adult aged eighteen years or older. We encourage deliveries to a business address to ensure someone is available to sign.

If you ask us to leave wine at your delivery address without a signature, we cannot take any responsibility for fulfilment of the delivery. 

 

International deliveries

Jack & The Grape Vine does not ship internationally.. yet!

 

Credit card charges

Your purchases will appear on your credit card statement from.

 

Insurance

Jack & The Grape Vine automatically insures each order. This covers you from any package lost or damaged in transit, unless you have asked us to deliver wine and given us an authority to leave (e.g. "Leave wine on verandah"). If you ask us to leave wine at your delivery address without a signature, we cannot take responsibility for fulfilment of the delivery. Also, if wine needs redelivery (because no one is available to sign for the delivery), insurance ceases, due to the increased possibility of damage. Ideally, please give us a business address for delivery, to ensure safe delivery first time.

Any claim for lost or damaged goods must be made within fourteen days of despatch.

 

Returns and Shipping Charges 

If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not. You can return a product for up to 30 days from the date you purchased it. Any product you return must be in the same condition you received it and in the original packaging. If you believe the product you have been delivered is faulty, spoilt or damaged please contact us directly.

Returns for refund will be processed less the return shipping and handling charges.



© 2017 Jack & The Grape Vine (B&C ANZ Pty Ltd) A.B.N. 86 605 420 871 A.C.N. 605 420 871 Pre-retail Licence – 33766906 / Renewable Limited License - 36140450. Jack & The Grape Vine supports the responsible service of alcohol. Under the Liquor Control Reform Act 1998 it is against the law to supply alcohol to a person under the age of 18 years (Penalty exceeds $6,000) and/or for a person under the age of 18 years to purchase or receive liquor (Penalty exceeds $500).

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