Jack & The Grape Vine respects and is committed to protecting your privacy. Our Privacy Policy details why and when we collect your personal information and how we use it. It also explains under what circumstances we disclose your information to third parties and the measures we take to protect your privacy.
Collection of Personal Details
Jack & The Grape Vine collects your details when you submit those details to us either online or by fax, post or email. These details are stored within our secure database system. The details collected may include your full name, address, phone and fax numbers and email address. We may also collect your payment details (including but not limited to credit card details).
Jack & The Grape Vine may provide your personal details and payment details to third party payment processing providers as required. All third party payment processing providers that we use are PCI compliant. Once personal details and payment details are supplied to third party payment processing providers, those details are stored in a secure file system under password protection, with access restricted to key personnel. Hard copy documentation is then destroyed.
Security
We take appropriate measures to keep your personal information secure. We have implemented appropriate physical and electronic procedures to protect the personal information we collect. If you have an account with us, you are responsible for maintaining the confidentiality of your account details including your password, and are responsible for any activity under your account. We will not be responsible for any loss arising from your failure to comply with this obligation.
Due to its nature, transmission of information via the internet is not completely secure. Although we will protect your personal data in accordance with this policy, we cannot guarantee the security of any data transmitted to our websites and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security measures to try to prevent unauthorised access.
Use of Personal Details
Jack & The Grape Vine will use your personal details to enable us to process payment and deliver purchased goods. We may also use your personal details to contact you to discuss additional products and services that we offer. Your details could be used to measure and assess our customer service, and analyse customer purchasing preferences.
Third Party Service Providers
Occasionally, we may supply your personal information to third parties to perform services on our behalf, such as the following: the supply of credit related services such as credit worthiness, credit provision and credit rating, or bank related services; or the supply of billing and payment services.
These service providers are required to hold your personal information strictly confidential.
Accuracy and Transparency
You may access and update the personal information at any time by contacting us. If you believe that we may hold other personal information about you which is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.
Changes
Jack & The Grape Vine may make changes to its privacy policy, and will publish it here. We will not circulate it other than at this link on our website, and it is your responsibility to check the policy for updates.
This version is dated 8 June 2016.
